04/04

DigitalProducts+Services

We build digital products and services that establish new revenue channels and help brands thrive in the new economy. Our process starts with clearly defining the consumer journey, your business objectives, and what’s happening in culture. This enables us to better understand how products and services can deliver more value through utility and emotion.

To create an impactful customer experience, we broaden our perspective beyond just the app, product, or service itself. Through this, we ask key questions like: How should the product or service build and evolve over multiple sessions? What are the high-value activities that we really want consumers to do? What are the roles and relationships between other channels? And how do we interact after a consumer has purchased or engaged with us?

By thinking through these broader questions, we can improve the brand experience and session-by-session interaction while building lifetime customer and brand value. When it comes to bringing these new products and services to market, we will work with you to help define the roadmap, design the experience, and establish technology solutions for both the short-term advantage as well as long-term success.

Results + Recognition

• 40% Sales Lift vs Non-Participants Fender Academy
• +25min Average Session Duration Fender Academy
• 40 Webby Award Recognitions 2013-2019